ORDER & SHIPMENT
When buying a painting of DEAU, you accept the Terms & Conditions of Customer Care. More information? Find your answers here.
After the order is done, you will receive an invoice as proof of payment. Every order will be shipped after the payment is done.
Have you find your favourite original? Accepted payment methodes are direct bank transfers or with PayPal.
Do you prefer a commissioned artwork? You can pay that with a direct bank transfer or through PayPal.
For personal artworks, a deposit of 20% is requested: this is some security for the artist.
Thank you for understanding!
HOW TO ORDER?
Would you like to order an artwork? That's very easy!
Would you like to buy an original artwork? Please, send a message to : you will be helped from here!
Do you have a personal artwork in mind? Please, follow the same step: send a message to . From here, you will be introduced to the possibilities. You can describe your wishes, as well as adding pictures from, for example, your own pet or favourite specie.
CERTIFICATE OF AUTHENTICITY
By every artwork, you will receive a certificate of authenticity: this is a piece of evidence of directly buying an artwork or print from the artist.
In principle, every artwork will be sent with a frame unless otherwise stated: the price is already 'frame included', as well a single or double passe-partout: this is indicated in the product description.
The work will be delivered with a HQ wooden frame (22 mm each side).
Click here for all available frame colours and passe-partouts options.
Click here for prices about giclée prints, originals and commissions.
DEAU can ship worldwide. The shipping costs are based on regions, such as NL, Europe 1, Europe 2 and Intercontinental.
For your specific shipping costs, mail to .
You will always receive an e-mail when the package has been shipped.
The processing time of the order will take a few working days, partly by ordering necessary materials such as frames or shipping materials.
Commissions will be sent after the work is done (several weeks): you will be informed of this by e-mail.
INSURANCE + T&T
Your package will be shipped insured, a Track&Trace code is included.
Note: DEAU is never responsible for possible taxes or duties when shipping abroad.
The artworks of DEAU cannot be returned as it concerns personal or fragile works.
Did something go wrong, such as a lost or damaged package? Please, send a message to .
Although the package will be packed as secure as possible, shipping with glass will always be a risk. Please, keep that in mind. Before shipment, the package will be carefully checked for possible damages.
Note: All artworks with a paper size of 75×105 cm will be sent with acrylic glass. This looks just like normal glass, only it isn't fragile. For this big size, real glass is too risky to send because of the -extremely- high fragility, especially when the shipping takes a few days. It will also be shipped as a 'cargo/XL' package, which means these shipping costs are higher.
Do you have any questions? DEAU is happy to help you!
Send a message to
or use the chat icon -for quick questions- at the bottom (left)